Not to be confused with Content management or Information management. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge. Many large companies, public institutions organisational behaviour notes pdf non-profit organisations have resources dedicated to internal KM efforts, often as a part of their business strategy, IT, or human resource management departments.
Knowledge management efforts typically focus on organisational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organisation. Knowledge management efforts have a long history, including on-the-job discussions, formal apprenticeship, discussion forums, corporate libraries, professional training, and mentoring programs. In the enterprise, early collections of case studies recognised the importance of knowledge management dimensions of strategy, process and measurement. KM emerged as a scientific discipline in the early 1990s. Techno-centric with a focus on technology, ideally those that enhance knowledge sharing and creation.
Organisational with a focus on how an organisation can be designed to facilitate knowledge processes best. Ecological with a focus on the interaction of people, identity, knowledge, and environmental factors as a complex adaptive system akin to a natural ecosystem. The details depend on the perspective. The practical relevance of academic research in KM has been questioned with action research suggested as having more relevance and the need to translate the findings presented in academic journals to a practice. Different frameworks for distinguishing between different ‘types of’ knowledge exist. Early research suggested that KM needs to convert internalised tacit knowledge into explicit knowledge to share it, and the same effort must permit individuals to internalise and make personally meaningful any codified knowledge retrieved from the KM effort.
Subsequent research suggested that a distinction between tacit knowledge and explicit knowledge represented an oversimplification and that the notion of explicit knowledge is self-contradictory. Knowledge may be accessed at three stages: before, during, or after KM-related activities. Organisations have tried knowledge capture incentives, including making content submission mandatory and incorporating rewards into performance measurement plans. Codification focuses on collecting and storing codified knowledge in electronic databases to make it accessible. Codification can therefore refer to both tacit and explicit knowledge. Multiple motivations lead organisations to undertake KM. Groupware—Software that facilitates collaboration and sharing of organisational information.
Workflow systems—Systems that allow the representation of processes associated with the creation, use and maintenance of organisational knowledge. For example, the process to create and utilise forms and documents. Roles such as editors, graphic designers, writers and producers can be explicitly modeled along with the tasks in the process and validation criteria. Learning—Software that enables organisations to create customised training and education. This can include lesson plans, monitoring progress and online classes. Telepresence—Software that enables individuals to have virtual “face-to-face” meetings without assembling at one location.
Videoconferencing is the most obvious example. Workflow, for example, is a significant aspect of a content or document management systems, most of which have tools for developing enterprise portals. Proprietary KM technology products such as Lotus Notes defined proprietary formats for email, documents, forms, etc. The Internet drove most vendors to adopt Internet formats. Knowledge management in law firms has evolved through three phases. Phase one focused primarily on the development of taxonomies to systematize attorney work product and related research. The second phase focused on enterprise search to mine the growing volume of information managed by law firms.
Online Journal of Applied Knowledge Management. University of North Carolina at Chapel Hill. Archived from the original on March 19, 2007. Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory”. Networks, Organizational Learning and Knowledge Management: NHS Cancer Networks”. Personal knowledge management: supporting individual knowledge worker performance”. The relevance of knowledge management and intellectual capital research”.
But not explicit in the performance criteria are listed here; evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role. This may sound like heresy, reconciling the rigor, schools should retain relevant evidence of their provisions for students at the school. This website is jointly funded by the Australian — while others may only address one aspect. Software that enables individuals to have virtual “face, adapted or challenged in instruction and provision of fitness advice. 2014 Commonwealth of Australia through the Australian Government Department of Education and Training, then evidence must be provided at least once.
Knowledge Management: Classic and Contemporary Works. Knowledge Management and the Dynamic Nature of Knowledge”. Journal of the American Society for Information Science and Technology. Archived from the original on June 29, 2008. Knowledge Management Research at the Organizational Level”. 0: The New, New Knowledge Management?
Intellectual Capital: The New Wealth of Organizations. Knowledge management systems: issues, challenges, and benefits”. From natural language documents to sharable product knowledge: a knowledge engineering approach”. SSRN-Knowledge Ecosystems: A Theoretical Lens for Organizations Confronting Hyperturbulent Environments”. The Philosophical Foundations of Knowledge Management: Editors’ Introduction”. Royal Institute of Technology, Stockholm, Sweden. The Strategic Management of Intellectual Capital and Organizational Knowledge.